Improving customer service

Improving customer service

The Municipality of Gouda

At the new town hall of Gouda, a total of five different municipal locations have been brought under one roof. The objective: improving the services provided to citizens, companies and institutions. Not to mention the cost cut resulting from moving to a single location. The municipality not only moved into a new building, it switched over to The New Way of Working as well.

Flexible working in unity

The employees of the town hall no longer have fixed work schedules or their own workstations. The New Way of Working saves a lot of space, but how do you get the most out of your office layout? Gispen teamed up with OTH-architect Angelina Bolten and created a custom-designed interior for the new flexible office environment. The municipality had one particular request: it all had to exude ‘unity’. This really shows in the final result – from the conference tables to the flex workstations and even in the table tennis table. All of the furniture has one and the same frame, creating a uniform look. 



Flexible and tidy

Flexible working at the office demands furniture that can adapt to its user. The Municipality of Gouda opted for height adjustable CubiC dual workstations. Gispen also took care of the cable management; the tables have been equipped with cable ducts and all cords have been tucked away while maintaining accessibility. We also installed a number of acoustic SDK sliding door cabinets with perforated doors. These cabinets contribute to good acoustics in the room but also provide the employees with ample storage space. The result is a neat and tidy office.






Photography: Chris van Koeverden

Products included in this project

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